Frequently Asked Questions

Everything you need to know about shopping with DémodéMODÉ.

How long does shipping take for my order?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and local customs processing.

What is your return policy for fashion items?

We offer a 30-day return window for all unworn, unwashed items with original tags still attached. Please note that for hygiene reasons, earrings and intimate apparel are final sale.

How do I ensure I am ordering the correct size?

Each product page features a detailed 'Size Guide' button with specific measurements. As DémodéMODÉ curates various designers, we recommend checking the fit notes to see if an item runs true to size, small, or oversized.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

At DémodéMODÉ, we prioritize ethical craftsmanship. Over 60% of our current collection is made from organic, recycled, or deadstock fabrics, and we are committed to reaching 100% sustainability by 2026.

Can I track my order once it has shipped?

Yes. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.